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IMCAS 2025
Welcome to the website of Dr. Helga van den Elzen, cosmetic doctor and speaker of IMCAS 2025. Join me on my lecture where I present: ''Achieving Cliënt Satisfaction: A Roadmap to Effective Communication''.
This transformation is why we love what we do...
...the artistry, the precision, the step-by-step care. And how this can be truly spectacular for the client in their in daily life.
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But here's the challenge...
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Here’s the challenge: clients see photos like this and think,Wow, that’s impressive!” They often don’t realize the complexity behind it—the time involved, the multiple treatments required, and the number of syringes involved. Instead, they frequently ask, “Why can’t I just have that in one go, preferably with one syringe?” And when these unrealistic expectations aren’t met, it’s often you—the doctor—who gets blamed with comments like, “I expected more” or “This isn’t what I thought it would look like.”
Sound familiar?
The hard truth is...
No matter how skilled you are, patients need to understand the process and the journey required to achieve the best results. If their expectations aren’t aligned with reality, even perfect results can lead to dissatisfaction.
The Solution
That’s why I created The Art of Patient Satisfaction: Mastering Communication in Cosmetic Medicine.
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In this exclusive training, I’ll show you how to:
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Identify and clarify the deeper motivations behind your patients’ requests.
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Reframe their quick-fix mindset into a collaborative journey.
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Prevent disappointment by setting clear, realistic expectations from the start.
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Use my proven STOP Framework to navigate objections, manage budgets, and avoid common pitfalls.
Dr. Helga van den Elzen
Cosmetic doctor / Founder TPA / Speaker
For over 25 years, Dr. Helga van den Elzen runs a flourishing practice as a cosmetic facial doctor. Decades of treating clients, as well as training and teaching doctors, made her realise that both patients and doctors operate on their own, often contradictory perceptions, distorted by unchallenged and often erroneous beliefs.
It was evident that a science-based method for goal-oriented treatments combined with expectation management was needed: the ‘Tipping Point Approach’ was born. Dr. Helga van den Elzen is now devoted to inspiring, educating, and helping doctors in cosmetic medicine achieve the best results.
Instagram: @dr.helgavandenelzen
Email: info@helgavandenelzen.com
Would you like to receive more detailed information about 'effective communication' with patients or do you have another question? Please leave message and we'll get back to you as soon as possible.
Instagram: @dr.helgavandenelzen
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